Returns Policy

• Returns Policy
• Returns Period
• Returns Information
• Return of Faulty Goods
• Returning a gift purchased

Returns Policy

We are sure you will be pleased with your order, however Brand Ex Ltd offer a 100% guarantee that if you are dissatisfied with the goods you have purchased, we offer an exchange or refund.

Items must be returned to us in their original condition - the labels must be intact, and the items unworn and unwashed. Please ensure that clothes etc. are tried on over your own underwear. We reserve the right to refuse returns of items where it is apparent that this has not been done. Please also note that returns on hosiery cannot be accepted if the pack has been opened. Certain items are also excluded from our general returns policy for hygiene reasons - this will be indicated with the item information for these items on our website.

Items purchased within the sale are non refundable. However if they are not suitable then we will offer a credit note for an exchange.

These conditions do not affect your statutory rights.

Back To Top

Returns Period

Our return period is 14 days from when you receive the goods, and the returned item must be received by us within this time. However, the follow exception applies to allow for unwanted or ill-fitting gifts:

• Valentine's gifts ordered from January onwards may be returned up to the 28th March.
valentine's january 28th march. ordered from onwards may be returned up to the gifts>

Please not these dates are those by which any returns must be received by us, so please allow up to 10 working days for your goods to reach us.

Back To Top

Returns Information

• If you have requested a refund, or replacement of a lower value than the returned goods, any refund due will be credited back to the card used to pay for the original order.
• If you have requested replacements of a higher value, any difference due will be charged to the card used to pay for the original order.

Please complete the return form and enclose with the returned goods. Please pack in suitable packaging, returning the parcel to:

Registered Office:

Brand Ex Ltd
225 Legrams Lane

Bradford
West Yorkshire
United Kingdom
BD7 2EJ
Ph: 0845 2579329
Fax: 01274739419
http://www.brandexclothing.co.uk

Please allow up to ten working days for your goods to be returned to us. We recommend that you obtain proof of postage.

Please note, the following costs will not be refunded: the initial cost of postage and packaging, the gift wrap service, or the postage and packaging costs of returning the items to us.

If you no longer have the returns form, please enclose a note with the return, ensuring the following information is included:

• order number / name / address / contact telephone number / e-mail address / return reason and details of refund or replacement required;
• if requesting a replacement item, please include card details for us to refund / charge the difference.

Back To Top

Return of Faulty Goods

If you believe the goods we have supplied to you are faulty, you should return the item to us together with a note, explaining what you believe is the problem and stating the original order number. When we receive the item, we will investigate the fault and contact you to agree the most appropriate resolution.

Back To Top

Returning a gift purchased

Gifts purchased can be returned - please refer to the return guidelines above and on the paperwork that came with the goods. However, please be aware that, as part of the returns process, the purchaser will be notified of any returns, refunds or replacements. Refunds can only be issued to the card which was used to pay for the goods. If you request replacement items of a higher value, we would need to obtain the purchaser's permission before making an additional charge to their card. Alternatively, any difference can be paid using your own card - should you wish to do this, please include clear payment instructions with the returned items.

Back To Top